Cancellation & Refund Policy

1. Order Cancellation by Customer

You can cancel your order free of charge until we accept it and start preparing your fresh batch. Once your order is accepted it can no longer be cancelled online; please contact our support desk to make changes.

To cancel, navigate to My Account → My Orders and click Cancel Order, or contact our customer support desk immediately via WhatsApp or phone at +91 72003 18183.

* Note: Once a parcel has been picked up by the courier (Status: Shipped), orders cannot be cancelled due to the perishable nature of freshly prepared food items.

2. Returns Policy for Perishable Goods

In compliance with food safety regulations, we do not accept physical returns of opened or delivered food products. However, customer satisfaction is our highest priority, and we offer 100% full refund or free replacement under the following scenarios:

3. How to Claim a Refund or Replacement

If your order falls under any of the eligible categories above:

1. Take clear photos or videos of the package, shipping label, and damaged contents within 24 hours of delivery.
2. Send the photos along with your Order Number (#AAL-...) to ask@aaladis.com or via WhatsApp at +91 72003 18183.
3. Our team will review your claim within 2–4 hours and process a priority replacement batch or immediate refund.

4. Refund Processing & Bank Timelines

Approved refunds are credited back automatically to your original payment method (UPI, Credit/Debit Card, NetBanking) via the Razorpay payment gateway.